Everything You Need to Know About RTA Dubai

The Roads and Transport Authority (RTA) Dubai is the key organization responsible for managing transportation and traffic systems in Dubai, UAE. Established in 2005, RTA plays a crucial role in shaping Dubai’s transport infrastructure, ensuring seamless mobility for residents and visitors. This article provides a comprehensive overview of RTA, covering its history, administrative structure, services, technologies, and public transport options.

History

The Roads and Transport Authority was founded in 2005 under Law No. 17 – 2005, launched by the Vice President and Prime Minister of the UAE, and Emir of Dubai, Maktoum bin Rashid Al Maktoum. The primary goal of RTA is to develop an integrated, sustainable, and world-class transportation system for Dubai. Notably, in 2012, the Dubai Metro earned recognition from Guinness World Records as the world’s longest fully automated driverless metro system, spanning 75 kilometers.

Administrative Structure

RTA is led by Mattar Mohamed Al Tayer, the Director General and Chairman of the Board of Executive Directors. The authority is divided into several agencies, each specializing in different aspects of transportation:

1. Public Transport Agency
2. Traffic and Roads Agency
3. Rail Agency
4. Licensing Agency
5. Corporate Administrative Support Services
6. Corporate Technology Support Services

Public Transport Services

RTA provides a diverse range of public transportation options, including:

• Dubai Metro: A driverless, fully automated rail system with Red and Green lines. The metro offers air-conditioned trains and stations equipped with platform edge screen doors.
• Dubai Tram: Connects the Dubai Metro with the Palm Monorail and operates along Al Sufouh Road and Jumeirah Beach Road.
• Dubai Bus: Operates a fleet of 1,518 buses across 119 internal lines and 12 intercity routes.
• Marine Transport: Includes traditional and modern options like Abras, Water Taxis, Dubai Ferry, and Water Buses.
• Dubai Taxi: Managed by Dubai Taxi Corporation, offering 24/7 service with advanced metering and hospitable drivers.

Technology and Services

RTA integrates advanced technology to enhance user experience:

• Nol Card: A smart card used for seamless payments across various RTA transport modes, including Metro, buses, trams, and marine transport. It also facilitates payment for RTA’s paid parking.
• RTA Apps: Includes Nol Card, Dubai Drive, S’hail App, and DTC Smart App, among others, to manage transport services and provide real-time updates.

Facilities

RTA’s facilities are designed to support a comfortable and efficient travel experience:

• Bus Stops and Stations: Equipped with 554 air-conditioned waiting areas, information screens, and Nol top-up machines.
• Accessibility: Includes features for people of determination, such as wheelchair spaces and special services.
• Additional Services: Cafeterias, vending machines, and parking for taxis and bicycles at main bus stops.

Rules and Etiquette

Passengers are expected to follow certain rules and etiquettes while using RTA services:

• Bus Etiquette: Wait outside the bus stopping area, board through the front door, and alight from the rear. Avoid disturbances and ensure that luggage is stored properly.
• Fines: Violations such as fare evasion, using invalid cards, or damaging transport facilities can result in fines ranging from AED 100 to AED 2000, depending on the severity.

Special Services

• Unaccompanied Minors: Children below 8 should travel with adults. Those between 8 and 11 need a permit, while those 12 and older can travel unaccompanied.
• Luxury Rentals: RTA offers state-of-the-art buses and marine transport services for rent, providing a luxurious travel experience.

Contact Information

For more information or assistance, you can contact RTA via:

• Address: P.O Box 118899, Dubai, United Arab Emirates
• Call Centre: 800 90 90
• Overseas Callers: +971 4 605 1414
• Social Media: Facebook, Instagram, X/Twitter, YouTube, LinkedIn

The Roads and Transport Authority of Dubai is integral to the city’s mobility, providing a sophisticated and comprehensive public transportation system. With its advanced technology, diverse services, and commitment to excellence, RTA ensures efficient and convenient travel across Dubai.

For those traveling beyond Dubai, Mowasalat.ae offers detailed information on intercity bus routes, while the Abu Dhabi Mobility Centre further supports transportation across the region. Whether you’re a resident or a visitor, RTA’s transport solutions cater to all your commuting needs.