Abu Dhabi Mobility Centre: Services and Contact Information

Abu Dhabi’s transportation landscape is undergoing a significant transformation with the rebranding of the Integrated Transport Centre (ITC) to Abu Dhabi Mobility (AD Mobility). This change signifies a forward-thinking approach to developing a smarter, more sustainable, and efficient transportation system in the emirate. Encompassing a wide range of travel modes—land, air, and sea—AD Mobility aims to enhance residents’ lives, stimulate economic growth, and accommodate a growing population.

Holistic Approach of Abu Dhabi Mobility

The rebranding to Abu Dhabi Mobility represents a substantial evolution in its mandate. While maintaining a focus on land transportation, including buses and cycling networks, its expanded role now includes oversight of aviation and maritime activities. AD Mobility also manages driver and vehicle licensing, marking a comprehensive approach to transportation.

Its goals include increasing road capacity, reducing commute times, and introducing innovations such as an expanded bus fleet and dedicated cycling lanes. The establishment of an Intelligent Transport Management Centre (iTMC), utilizing artificial intelligence to optimize traffic flow, underscores its commitment to reducing congestion and enhancing travel efficiency.

Sustainable Transportation Initiatives

Sustainability is a core component of Abu Dhabi Mobility’s vision. The organization is committed to reducing the environmental footprint of transportation through several key initiatives:

• Electric Public Buses: Introduction of electric buses to reduce emissions.
• Water Taxis and Autonomous Rail Rapid Transit Systems: Sustainable options for water and rail transport.
• Expanded Cycling Infrastructure: Development of new cycling lanes and facilities.

By integrating these sustainable practices, AD Mobility aims to create an environmentally responsible transportation network.

Core Values

Abu Dhabi Mobility upholds several core values that guide its operations:

• Transparency: Clear communication and openness in processes.
• Future Shaping: Innovating to meet future transportation needs.
• Empowerment: Providing tools and services to enhance user experience.
• Positivity: Fostering a positive environment in transportation.
• Productivity: Enhancing efficiency and effectiveness in services.
• Participation: Encouraging public involvement and feedback.
• Innovation: Embracing new technologies and solutions for transportation.

Main Services

Darb – Abu Dhabi Tolling System

The Darb toll gate system aims to reduce traffic congestion and promote public transport use. Introduced under Law No. (17) of 2017, it charges AED 4 for each transaction during peak hours (07:00–09:00 AM and 05:00–07:00 PM). Exemptions include emergency vehicles, public transport buses, and motorcycles. Daily and monthly caps are in place, with fines for unregistered vehicles and insufficient balances.

• Daily Cap: AED 16
• Monthly Cap: AED 200 for the first vehicle, AED 150 for the second, and AED 100 for each additional vehicle

For registration and account management, visit Darb.

MAWAQiF – Parking Management

MAWAQiF manages parking spaces in Abu Dhabi, offering Premium and Standard Parking options. It includes dedicated truck and bus parking areas in Musaffah, with specific permits for residents and villa visitors.

• Premium Parking: AED 3 per hour
• Standard Parking: AED 2 per hour or AED 15 for the whole day
• Villa Visitor Parking Permit: Free for UAE Nationals and AED 2 per hour for Non-UAE Nationals
  For more information and permit applications, visit the MAWAQiF website.

Public Buses

AD Mobility offers a variety of public transport services, including inter-city and inter-emirate bus services. The Hafilat Smart Card, available for AED 10, provides a convenient way to travel. Services include routes within Abu Dhabi, Al Ain, Al Dhafra, and inter-emirate connections to Dubai, Sharjah, Ajman, and Ras Al Khaimah.

• Service 73: The first bus service allowing bicycles on board, operating between Al Reem Island and Al Hudairyat Island.

For schedules and details, visit the Darbi website.

Abu Dhabi Link-On Demand Bus Service

This service allows users to request a bus via a smart application, providing flexible travel from current locations to any destination within the service coverage area.

• Service Areas: Al Shahama, Yas Island, Saadiyat Island, Khalifa City
• Operating Hours: 6:00 AM to 11:00 PM (Weekdays)
• Cost: 2 AED per boarding using Hafilat Smart Cards
• Booking Process:
  • Download the App
  • Book a Ride
  • Track Your Ride
  • Enjoy Your Ride

Automated Rapid Transit (ART)

The ART is an electric-powered bus service catering to high-demand areas in Abu Dhabi Island, covering a route of approximately 27 km.

• Operating Hours:
  • First Trip from Reem Mall: 10:00 AM
  • Last Trip from Reem Mall: 7:00 PM
  • First Trip from Marina Mall: 10:50 AM
  • Last Trip from Marina Mall: 7:50 PM
• Frequency: Every 60 minutes
• Cost: 2 AED + 5 Fils per km using Hafilat Smart Cards

Abu Dhabi Express

Offers direct services without stops for a comfortable and efficient travel option.

• Service Locations:
  • E-01: ICAD Stop to AL Mafraq Workers City (AED 10)
  • E-02: Lifeline Hospital (LLH) Stop to Emirates Driving School (EDS) Stop (AED 12)
  • E-05: Lifeline Hospital (LLH) Stop to AL Mafraq Workers City Stop (AED 10)
• Timetable:
  • Weekdays: 6:00 AM to 11:00 PM
  • Weekends and Public Holidays: 6:00 AM to 1:00 AM
• Cost: Paid in cash when boarding

Initiatives and Green Bus Assessment Program (GBA)

AD Mobility is committed to a sustainable transport system, supporting the 2050 Climate Neutrality Strategy through:

• Developing Emirati Competencies: Training in hydrogen and electric buses.
• Assessing Bus Models: Evaluating hydrogen and electric bus models.
• Infrastructure Design: Implementing charging infrastructure.

Public Transport Fare

• Standard Service Fare:
  • Boarding Fee: 2 AED
  • Per Km: 5 Fils
  • Maximum Fare: 5 AED (for trips over 60 km)
• Transfer Conditions: Tap into another bus service within 60 minutes of the last tap-out, with a maximum of 2 transfers using 3 buses.
• Free Transport: Children aged 10 years and below

Services and FAQ

• Report Lost and Found: Online, Call-Center 800850, Customer Happiness Offices, TAMM website
• Paying Public Transport Fines: Darbi Website, Customer Happiness Offices, Sales and Recharge Machines (TVM), TAMM website
• Requesting Fines Grievance: Call-Center 800850, Customer Happiness Offices, Email: customer.care@itc.gov.ae

Taxi Services

• Taxi Booking: Call Center 600 53 53 53, International Booking +971 2 4186000
• Taxi Types:
  • Public Taxi: Yellow roof light
  • Family Taxi: White roof light, operated by qualified ladies
  • Taxi for People of Determination: Yellow roof light, designed for safety
• Taxi Fares:
  • Silver Taxi: Daytime (6:00 AM to 10:00 PM) – AED 5.50 FlagFall, AED 1.82 per km, AED 0.50 per minute of waiting; Nighttime (10:00 PM to 6:00 AM) – AED 5.00 FlagFall
  • Airport Taxi: AED 20.00 FlagFall, AED 1.82 per km, AED 0.50 per minute of waiting
  • Vito Airport Taxi: AED 20.00 FlagFall, AED 1.82 per km, AED 0.50 per minute of waiting

Free-Floating Car Sharing

Provides a flexible, sustainable mobility option with vehicles available for rent by the minute, hour, or day.

• Benefits: Reduces personal car ownership, parking demand, and city congestion.
• Providers: Ekar, Udrive
• How to Use:
  • Download the App
  • Activate Code
  • Book and Use

For further inquiries, contact Service Support call centers at 800850.

Abu Dhabi Mobility is poised to revolutionize transportation in Abu Dhabi by enhancing efficiency, sustainability, and connectivity. With a broad range of services and a commitment to innovation, AD Mobility aims to provide a seamless and enjoyable experience for all residents and visitors. As Abu Dhabi’s transportation infrastructure evolves, AD Mobility will support the emirate’s growth and environmental goals.

The continuous introduction of advanced technologies and sustainable practices ensures the future of transportation in Abu Dhabi will be both smart and eco-friendly. For those traveling to Dubai, the RTA Dubai offers a similarly advanced transport network, and for Sharjah, Mowasalat.ae provides reliable public transport solutions.